Customer calls and other audio data of enterprises contain lots of valuable insight that can unlock significant business opportunities.
Inscripta AI-powered speech recognition API is a technology, which enables enterprises to capture these insights on an enterprise level.
The technology is proprietary and language-agnostic. The language model improves itself automatically based on corrections and annotations.
Most accurate speech-recognition API in the market
Available as a cloud service or as an on-premise solution
Most cost-efficient speech recognition API in the market
Example use case
PROPRIETARY SPEECH RECOGNITION
Based on the latest neural network based speech recognition research, our proprietary technology has surpassed its competitors in accuracy and cost-efficiency.
Unlimited vocabulary; no modifications are needed for recognizing new words such as product names
Models optimized for narrow-band speech available
Language model optimization and domain adaptation available on request
SPEECH RECOGNITION API USE CASES
Companies such as telecom operators, insurance companies, banks, media houses and utilities can benefit from transcribing phone calls and recorded content into many opportunities, including:
Detecting sales potential by finding out topics of discussion which you have no solution for
Detecting churn factors when analyzing customer complaints of churned customers
Detecting the sentiment of your customers after a competitor’s product launch
Finding reasons for repetitive calls to improve information available on self-service channels
Improving the quality of customer dialogue by measuring how well your customer representatives meet the needs of your customers
Inscripta is a speech-to-text company whose mission is to replace old-fashioned transcription practices. For healthcare companies this means faster dictation, smarter, more accurate and language-agnostic speech recognition – and significant cost savings. For enterprises Inscripta provides an AI-powered solution that brings the cure to the accuracy, language adaptability and security challenge of a typical speech recognition solution. By deploying Inscripta, enterprises unlock the value in their audio data captured from customer care conversations for example.